Who we are
At Heather, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy outlines how we collect, use, disclose, and safeguard the information you provide to us through our website, mobile apps, and other channels.
Information We Collect
Personal Information: When you make a purchase, create an account, or interact with us, we may collect personal information such as your name, address, email address, phone number, and payment details. This information is necessary to process your orders, provide customer support, and communicate with you about our products and services.
Usage Data: We may collect information about how you use our website and mobile apps, including your IP address, browser type, operating system, and pages visited. This data helps us analyze trends, administer the site, and improve our products and services.
Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience on our website, analyze traffic patterns, and deliver personalized content and advertisements.
How We Use Your Information
We use the information we collect for the following purposes:
To process and fulfill your orders for Heather products and services.
To communicate with you about your orders, account information, and customer support inquiries.
To send you promotional materials and marketing communications about our products, services, and special offers (you can opt-out at any time).
To analyze website traffic and user behavior to improve our products, services, and overall customer experience.
To comply with legal obligations and enforce our policies.
Information Sharing and Disclosure
We do not sell, rent, or share your personal information with third parties for their direct marketing purposes unless you provide explicit consent. However, we may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors, shipping companies, and customer support providers. These service providers are bound by strict confidentiality agreements and are only permitted to use your information for the specific services they are performing on our behalf.
We may also disclose your information if required by law, regulation, or legal process, or if we believe disclosure is necessary to protect the rights, property, or safety of Heather, our customers, or others.
Data Security
We implement industry-standard security measures to protect the personal information we collect from unauthorized access, disclosure, misuse, alteration, or destruction. However, no data transmission over the internet or storage system can be guaranteed to be 100% secure. Therefore, while we strive to protect your personal information, we cannot guarantee the absolute security of any information you transmit to us.
Your Choices and Rights
You have the right to access, update, or delete your personal information at any time by contacting our customer service team. You may also opt-out of receiving promotional emails or other marketing communications from us by following the unsubscribe instructions provided in those communications.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website, and we encourage you to review it periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact our customer service team at [+971 55 155 33 18].
By using our website, mobile apps, or any of our products and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms and conditions.
